Shipping policy

Shipping within India

Shipping is free across India, on every order — no minimum, no threshold, no surprise at checkout. The price you see on the product page is the price you pay.

Made to order — what that means for timing

Every Awadhalaya saree is made to order. Nothing here sits in a warehouse: your payment is what starts the making of your saree. Because of this, orders are dispatched within 15–25 days of being placed. We know this is longer than a marketplace — it is the honest cost of a saree that is begun for you, not pulled off a shelf.

After dispatch, your saree typically reaches you within 3–7 days, depending on your location. We share your tracking link on the day of dispatch, so you are never left wondering where your parcel is.

Changing your delivery address

You can change your delivery address within 24 hours of placing your order — just message us on WhatsApp or email with your order number. After 24 hours, we will still do our best to update it any time before dispatch, but we cannot guarantee it once the parcel is with the courier.

If a parcel goes missing

If your order shows as delivered but hasn't reached you, or tracking stops moving, tell us. We take it up with the courier ourselves — you will not be left chasing a courier on your own. If a parcel is genuinely lost in transit, we make it right with a replacement, and if a replacement is not possible, a refund of what you paid.

International orders

We do not yet run standard international shipping. If you are outside India and want an Awadhalaya saree, message us on WhatsApp — where we can arrange it, international buyers pay the actual courier charges and any duties as per the courier's invoice, and delivery timelines are as shared by the courier partner.

Questions

WhatsApp: +91 86208 21755 — the founder replies. Email: awadhalaya@gmail.com. Hours: Mon–Sat, 10:00–18:00 IST.