Refund policy
The honest summary, first
Every saree is made to order — begun only when you order it. So we don't run marketplace-style open returns. What we do instead: a full-refund cancellation window, a firm promise on damaged or defective sarees, and a fair, paid exchange option if a saree simply isn't for you. All of it works over WhatsApp, with a person — no forms, no tickets.
1 · Cancellation
You can cancel your order within 24 hours of placing it, for a full refund — no questions asked. After 24 hours the making of your saree has begun, and the order can no longer be cancelled.
2 · Please record an opening video — it protects both of us
Record a clear, uncut video while opening your parcel — from sealed packet to the saree unfolded. This video is required for any damage, defect, or exchange claim. It is the exact practice followed across Indian saree houses, and it protects you as much as it protects us: with it, no claim ever becomes an argument.
3 · Damaged or defective on arrival
- Tell us within 48 hours of delivery, on WhatsApp or email, with your opening video and photos of the fault.
- Once confirmed, we arrange the pickup at our cost — you don't pay a rupee to send it back.
- Your remedy: a replacement of the same saree, made again for you. If the same saree cannot be made again, you may choose any other saree of equal value in exchange.
- If we cannot provide a replacement or an exchange you accept, we will refund what you paid.
4 · If you simply don't like it — the exchange option
We understand a saree can look different on you than on a screen. If a saree isn't for you:
- Message us within 3 days of delivery with your opening video. The saree must be unworn, unwashed, with the fall and pico untouched, and returned in its original packing.
- An exchange charge of ₹100 applies, and the return courier cost is borne by you.
- You may exchange for any other saree of equal or higher value — you pay only the difference. One exchange per order.
- Exchanges are for a different saree — we do not offer cash refunds for change of mind. Before you order, we're happy to send real photos or a video of any saree on WhatsApp, so you can be sure before you pay.
5 · Sale items
Sarees bought on sale, including Sale of the Day, carry the same full protection against damage and defects as everything else — a discounted price never means a discounted promise. The change-of-mind exchange option is not available on sale items.
6 · Colour and craft variation is not a defect
Minor variation in colour, weave, or print — between screen and cloth, and between one made-to-order piece and another — is natural to what we sell and is not treated as a defect. If you want certainty before ordering, message us on WhatsApp and we will send real photographs of the actual saree.
7 · Refund timelines, where a refund applies
Approved refunds are initiated within 48 hours of approval and typically reach your account in 5–7 business days, to the original payment method.
How to reach us
WhatsApp: +91 86208 21755 — no form, no ticket; the founder replies. Email: awadhalaya@gmail.com.
