Terms of Service

These terms govern your use of awadhalaya.in and every purchase made on it. Placing an order means you have read and accepted them — so we have kept them short and in plain language.

1 · Who we are

awadhalaya.in is operated by Awadhalaya; Ethnic Fragrance, 21, Narsingha Bose Lane, Shibpur, Howrah – 711102, GSTIN [GSTIN] ("Awadhalaya", "we", "us").

2 · Made to order

Every saree on this store is made to order. Making begins after payment, dispatch happens within 15–25 days, and our Cancellation, Returns and Exchange Policy — which is part of these terms — governs cancellations, damage claims, and exchanges.

3 · Handcraft, colour and variation

The products we sell are textile goods whose colour, weave, print alignment, and finish can vary — between the photograph and the cloth, between screens, and between one made-to-order piece and the next. Such minor variation is natural to the product and does not constitute a defect or grounds for a claim. Where product photography is stylised or studio-generated, the supplier's product photograph in the listing is the reference for the actual cloth. If you want to see the real saree before ordering, ask on WhatsApp and we will send real photographs.

4 · Blouses, styling and accessories

Blouses, jewellery, and accessories shown in photographs are styling only and are not included unless the product page explicitly says a blouse piece is included. Each product page states what ships in the parcel.

5 · Pricing and availability

Prices are in Indian Rupees, inclusive of taxes. We may correct genuine listing errors, in price or description, before dispatch; if we do, you may cancel for a full refund. Being made to order, a design may be retired or become unrepeatable at any time.

6 · Content and intellectual property

All text, photographs, and design on this site belong to Awadhalaya or are used with permission, and may not be reproduced commercially without consent.

7 · Limitation

Our responsibility for any order is limited to the remedies in our published policies — replacement, exchange, or refund of what you paid — and does not extend to indirect losses.

8 · Grievances and disputes

Complaints go first to our Grievance Officer, named on our Contact page — we respond within 48 hours and aim to resolve within 30 days, as per the Consumer Protection (E-Commerce) Rules, 2020. These terms are governed by Indian law; courts at Kolkata have jurisdiction.